Grand Oasis Palm, Cancun

The hotel offered a tranquil escape, quite far from the noise which was a huge benefit. The service was commendable as the staff was generally friendly and hardworking. However, I encountered some issues with the room's amenities and dining was rather lackluster. While the location was convenient for excursions, the quality of food and overall experience didn't quite meet my expectations.

My stay at this hotel had its ups and downs. The location is pretty good, being near the airport and exciting spots like Chichen Itza and Tulum, but I was disappointed with the services and the musty smell in the room. The dining experience left a lot to be desired as well, making this hotel less appealing overall for my next trip.

My stay at the hotel was quite disappointing. The rooms had a musty smell and definitely need updating, which took away from the overall experience. On the brighter side, the location was convenient for the beach, and the staff was friendly. However, the service was disorganized, and the dining experience was not well-managed, making it feel chaotic. It's a mixed bag overall.

My stay at the hotel had its ups and downs. The rooms were generally clean with a great view, but a persistent leak made things less than ideal. The staff were very friendly and accommodating, especially at the beach club, which was a highlight. However, the dining experience fell short with repetitive food options. The location is convenient for excursions, but noise from outside was sometimes bothersome.

My stay at the hotel had its ups and downs. The service was fantastic, with friendly staff who genuinely cared, but the rooms left much to be desired with falling plaster and door issues. The location was quite shaded and congested, making it tough to enjoy the area. Dining was somewhat repetitive, so that's worth considering if you're looking for variety.

I had a mixed experience at this hotel. The rooms, while spacious and comfy, had some issues with the air conditioning and plumbing that made for some restless nights. The service was friendly and attentive, but the location left a bit to be desired, as it was quite noisy and not very convenient. Dining was also a letdown, especially in the mornings when it felt like the staff wasn’t eager to serve. Overall, it's a decent place but could use some improvements.

I had a mixed experience at this hotel. On one hand, the location is fantastic since it's right next to the beach and close to local attractions. The staff were lovely and friendly, which made my stay a bit more pleasant. However, the rooms were musty and uncomfortable, and I was really disappointed with the dining options — the food quality was poor and required inconvenient reservations. Overall, it has potential but needs improvements.

The hotel has a lot of potential, especially with its family-friendly activities and nice pool area. However, the rooms were outdated and noisy, and the dining options left much to be desired. While the location is decent for excursions, the service felt biased at times, which was unfortunate. Overall, I wouldn’t recommend it for a family getaway if you’re expecting comfort and good food.

The hotel is in a great location, very central and close to the ferry for Isla Mujeres, which I loved. The rooms are decent but not quite what I expected, and I found the service at check-in lacking a bit of warmth. The dining options were good with plenty of healthy choices, but I had a frustrating experience with restaurant reservations. Overall, the facilities were nice, especially the pool area, but there’s room for improvement in a few areas.

I had a mixed experience at the hotel. The cleanliness and comfort of the rooms were commendable, ensuring a pleasant stay. However, I wasn't too pleased with some aspects of the service, which felt a bit lacking. The location is decent, but the facilities could use some improvements. Overall, it's a fair option but not ideal considering the price for what’s included.